Social Media Records in California

California Public Records Act & Social Media

California has over 431 active social media accounts run by public agencies with 38 million followers. The California Public Records Act requires that government agencies preserve public records regardless of physical form, and specifies “any form of communication or representation”. Therefore social media records in California qualify as public records under the law.

Show California law text

California Public Records Act

(e) “Public records” includes any writing containing information relating to the conduct of the public’s business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.

(g) “Writing” means any handwriting, typewriting, printing, photostating, photographing, photocopying, transmitting by electronic mail or facsimile, and every other means of recording upon any tangible thing any form of communication or representation, including letters, words, pictures, sounds, or symbols, or combinations thereof, and any record thereby created, regardless of the manner in which the record has been stored.

Guidance from the California Secretary of State Records and Information Management Program

The California Records and Information Management Program (CalRIM), a department of the Secretary of State, has issued guidelines that explain when social media records in California should be retained. The document supports the use of social media by agencies to engage with the public, and outlines criteria for determining when its use creates records that must be retained.

View the social media records guidance from CalRIM

Excerpted from “CalRIM Electronic Records Guidebook

One of the challenges presented by social media is the identification of a record. An entry on a social media site might not always constitute a record. The following should be considered when trying to determine if an entry on a social media site is a record:

  • Does the social media content contain information or evidence concerning an agency’s mission or policies?
  • Is the information unique or available elsewhere?
  • Does the social media content contain evidence of official agency business?
  • Does it document a controversial issue?
  • Does it document a program or project that involves prominent people, places or an event?

If the answer to one or more of the above questions is yes, then the social media entry is a record.


Proposition 42 and Government Social Media

The recent passage of Proposition 42 in June of 2014 amended the state constitution to require that local governments abide by the California Public Records Act. The new law also ends reimbursement from the state government of costs incurred by local governments in fulfilling records requests.

California Social Media Records Management in Practice

Palo Alto, LA County, Montague, Fullerton, and Concord are just a few of the more than 100 cities, counties, and public agencies that have adopted comprehensive social media policies that clearly state, “social media sites are subject to the California Public Records Act.” The social media policy of South San Francisco provides a clear example.

View South San Francisco's Social Media Policy

City of South San Francisco Social Media Policy

9) City Social Media sites are subject to the California Public Records Act. Any content maintained in Social Media format that is related to City business, including a list of subscribers, posted communication, and communication submitted for posting, may be a public record subject to public disclosure. For Public Records Act requests, please contact the City Clerk’s office directly.

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Resource Links

California Social Media Policy Template

Source: ArchiveSocial

CalRIM Electronic Records Guidebook

Source: CalRIM (CA SoS)

California Public Records Act

Source: California State Legislature

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ArchiveSocial in California

If you would like to speak with one of the cities, counties, or agencies in California that are currently using ArchiveSocial to meet California’s Public Records Act requirements, or would like to learn more about how your social media can comply with the law, just use the button below to get in touch.

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