Social media records in New York are governed by the New York Freedom of Information Law (“FOIL”) which requires the government to be “responsive and responsible to the public.” The law defines a record as “any information kept, held, filed, produced or reproduced by, with or for an agency or the state legislature, in any physical form whatsoever.”
Excerpts from FOIL
“The people’s right to know the process of governmental decision-making and to review the documents and statistics leading to determinations is basic to our society. Access to such information should not be thwarted by shrouding it with the cloak of secrecy or confidentiality. The legislature therefore declares that government is the public’s business and that the public, individually and collectively and represented by a free press, should have access to the records of government in accordance with the provisions of this article.”
“3. ‘Agency’ means any state or municipal department, board, bureau, division, commission, committee, public authority, public corporation, council, office or other governmental entity performing a governmental or proprietary function for the state or any one or more municipalities thereof, except the judiciary or the state legislature.”
“4. ‘Record’ means any information kept, held, filed, produced or reproduced by, with or for an agency or the state legislature, in any physical form whatsoever including, but not limited to, reports, statements, examinations, memoranda, opinions, folders, files, books, manuals, pamphlets, forms, papers, designs, drawings, maps, photos, letters, microfilms, computer tapes or discs, rules, regulations or codes.”
The New York State Archives released guidance in the form of a webinar discussing how to manage social media records in New York, noting that government entities rarely “properly manage the records created on social media platforms.” The webinar includes a demonstration of how social media content can be a government record along with additional guidance on managing social media content and mitigating associated risks.
Excerpts from New York State Archives ‘Managing Social Media Records‘ Guidance.
Managing Social Media Records
Many state and local government entities in New York State engage the public through social media, but few of those properly manage the records created on social media platforms. This webinar will demonstrate how social media content can be a government record and provide guidance on using social media effectively. A major focus of the webinar will be how to capture and preserve social media records to ensure the retention of the records for the full extent of their retention periods.
Topics covered by this webinar will include:
Managing social media content as official records
Assessing the risks of engaging in social media
Developing a social media plan
Writing social media policies
Retaining and preserving social media records
To watch the full webinar, see the New York State Archives official video.
The NYSBA has offered guidance on social media in response to attorneys’ need to be attuned to the particular ethical responsibilities posed by social media. Regarding social media records in New York state they advise, “[i]f an attorney utilizes social media to communicate with a client relating to legal representation, the attorney should retain records of those communications, just as she would if the communications were memorialized on paper.”
Excerpts from NYSBA Social Media Ethics Guidelines
Guideline No. 3.C: Retention of Social Media Communications with Clients
“If an attorney utilizes social media to communicate with a client relating to legal representation, the attorney should retain records of those communications, just as she would if the communications were memorialized on paper.”
“The lawyer must take affirmative steps to preserve those emails and social media communications, such as chats and instant messages, which the lawyer believes need to be saved. However, due to the ephemeral nature of social media communications, “saving” such communications in electronic form may pose technical issues, especially where, under certain circumstances, the entire social media communication may not be saved, may be deleted automatically or after a period of time, or may be deleted by the counterparty to the communication without the knowledge of the lawyer. Casual communications may be deleted without impacting ethical rules.”
New York State has created a social media policy to assist social media communication between New York State government and the public. It identifies social media posts and communications as public record in New York, and discloses that those records may be treated as public information.
Excerpts from the New York State Social Media Use Policy
“New York State engages New Yorkers through many digital outlets, including NY.gov and Governor.NY.gov. Communicating with the State through social media enables you to contact us in a direct and meaningful way…”
“You agree that any information you post on a New York State social media site is irrevocably, permanently licensed to New York State and may be treated by the State as public information subject to disclosure to third parties. If a copyright is indicated on a video, photo, graphic or other material, permission to copy the material must be obtained from the original source of the material before posting.”
If you would like to speak with one of the cities, counties, or agencies that are currently using ArchiveSocial to comply with Public Records Laws, please contact the Sales Team and we’ll put you in touch.