Social Media Records in Texas

Texas Public Information Act & Social Media

The Texas Public Information Act was modernized in 2013 to explicitly include internet postings and other electronic communications with Senate Bill 1368.

View Texas law text

Texas Open Government Act/SB 1368: Public Information

(c)The general forms in which the media containing public information exist include a book, paper, letter, document,e-mail, internet posting, text message, instant message, other electronic communication, printout, photograph, film, tape, microfiche, microfilm, photostat, sound recording, map, and drawing and a voice, data, or video representation held in computer memory.

Social Media Records Guidelines from the Texas Department of Information Resources (DIR)

The DIR clarifies the retention requirements for social media records in Texas in its Social Media Resource Guide and offers great strategies for getting started with social media in your agency.

View the DIR Social Media guidelines

4. Records Retention

Content posted by the agency or the public on an agency’s social media website is a state record (Government Code, Section 441.180(11)), and is subject to State Records Retention requirements in Government Code Chapter 441, Subchapter L, 441.180-205.

To manage compliance, agencies may consider common exceptions to State Records Retention Requirements in developing social media content strategy.

Texas Social Media Records Management in Practice

Austin is the first city in the country to offer a completely Open Archive that is accessible to the public. The City of Dallas offers a great example of a comprehensive social media policy that recognizes social media posts are subject to public disclosure laws.

View the Dallas Social Media Policy

City of Dallas Administrative Directive on Social Media

5.2 The PIO or designee will:

Manage Open Records Requests in cooperation with all departments to ensure that responses to such requests include any responsive Content on City Social Media sites

State flag map of Texas
More resources

Legal Q&A from the Texas Municipal League

Source: Texas Municipal League

Texas State Libraries Records Management Training

Source: Texas State Libraries

Open Government and the Net: Bringing Social Media into the Light

Source: Texas Municipal Lawyers

Public Information Handbook 2014

Source: Office of the Attorney General

ArchiveSocial in Texas

Houston Transtar is just one of the many cities, counties, and agencies that are meeting Texas’ requirements using ArchiveSocial’s fully automated solution for social media records management. Here’s what they are saying about us:

Houston Transtar

“We were interested in complying with new Public Information Act provisions. We found, after fairly extensive research, that ArchiveSocial offers a reasonably-priced model that requires no proactive steps on our part. We basically turned it on and let it run.”  – Dinah Massie, Houston Transtar

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