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Tackling Trolls on Government Social Media

Keller, TX

Rachel Reynolds, Public Information Officer


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The conventional wisdom when dealing with trolls on social media  is “Don’t feed them!” But what if that’s actually bad advice?

Rachel Reynolds, PIO for the City of Keller, TX, will show you how to handle trolls with a winning attitude and a no-fail strategy. Learn the ground rules for dealing with your agency’s social media detractors and the benefits of directly addressing negative comments.

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Troll Hunting 101: Tackling Trolls on Government Social Media

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