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Crisis Support for Public Agencies

A Free Offering to Help Protect Your Agency’s Use of Social Media in a Crisis

ArchiveSocial Crisis Support provides 100% free access to our technology to help your agency through a crisis, and receive basic protection in the event of public records requests or legal discovery.

Automated archiving and monitoring of your social networks frees you to focus on the crisis at hand

An open, searchable repository of your official communications to share with media and citizens

Retroactive capture and analysis enables protection of your communications from when the crisis began

Full access to our technology for 30 days at no cost includes a comprehensive export of your data


ArchiveSocial Crisis Support provides short-term coverage for agencies in acute crisis situations. For complete, long-term coverage for public records law compliance and legal risk mitigation related to day-to-day activity on your social media, please review our subscription options or contact sales.

How It Works

(1) Request access to Crisis Support by filling out the form to the right. There is no cost or obligation to your agency, but we do ask that you participate in a feedback session.

(2) We will review your request based on our participation requirements and current capacity, and provide a response within 24 hours.

(3) Once approved, our team will coordinate a brief phone call to help you get started. You will receive immediate access to a social media archive and all features.

What Your Agency Will Receive

  • Unrestricted access to all of ArchiveSocial’s features for 30 days
  • Retro-active capture of data from the start of the incident (up to 14 days prior to sign up)
  • A searchable Open Archive of your official public communications to share with the media and the public (optional)
  • The ability to export any and all records of your social media communications as PDF, HTML, or CSV
  • Access to ArchiveSocial’s dedicated customer support team (based on capacity)

Call 888-558-6032 x4 or use the form below to request Crisis Support. 

Request Access Now

Participation Requirements & Additional Terms

Qualifying Criteria

In order to be considered for access to ArchiveSocial Crisis Support, a request must be submitted by an authorized employee representing an official state or local public entity in the United States of America. Furthermore, in order to qualify, your public entity must have recently experienced a “social media crisis” satisfying at least one of the following conditions:

  • A local event or situation that involved mass casualties and/or continues to threaten the safety of the general public
  • A local event or situation that has overwhelmed one or more of your official social networking sites with an extraordinary volume of comments and concerns from the public

Non-Qualifying Circumstances

ArchiveSocial Crisis Support is designed to assist agencies in the rare and tragic circumstances of a crisis (as defined above). As such, ArchiveSocial Crisis Support may not be appropriate for a majority of “day to day” circumstances including, but not limited to:

  • Your agency receiving a public records request involving social media content
  • Litigation and discovery requests involving social media content
  • A crime situation involving five or fewer casualties
  • A misunderstanding between your agency and one or more citizens
  • Social media discussion related to an ongoing topic of controversy (e.g. political views)

Additional Restrictions

ArchiveSocial may decline your request for one or more of, but not limited to, the following reasons:

  • Crisis Support is currently in a pilot phase and is limited in capacity. We will make a best effort to accommodate requests but cannot guarantee availability.
  • In the event of a large scale crisis affecting multiple jurisdictions, we recommend coordination through a centralized agency and may decline individual applications.
  • Your public entity has participated in Crisis Support in the past 12 months.

Notwithstanding the above, ArchiveSocial will review all requests on a case-by-case basis and reserves the right to deny a request for any reason at any time. Please review the Terms of Service for ArchiveSocial Crisis Support for all terms and conditions.