ArchiveSocial pricing is based on the volume of new records archived each month. All plans include unlimited data storage, continuous archiving, and access to core features.
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Why is ArchiveSocial pricing based on records?
We’ve found that the volume of a customer’s ongoing social media activity — regardless of the number of users or social media profiles — is the best indicator of the value our customers receive from the archive. Pricing in this manner allows us to provide plans that offer unlimited data storage and unlimited social accounts, while ensuring that our customers can organize their social media profiles in any way that they want.
What exactly is a record? What is a social account?
A record is any individual communication captured by ArchiveSocial. Each tweet, status update, private message, and comment is stored as a separate record. Large multimedia files, such as videos, are counted as multiple records based on 10 megabyte segments.
A social account refers to an individual profile on a social networking site such as Facebook or Twitter. Distinct profiles, such as business pages, are treated as separate accounts even if they are managed by the same top-level profile.
Will my costs be fixed or can they vary month to month?
Fixed. Our record volume limits are intentionally specified as ranges (e.g. up to 1,000 new records, up to 3,000 new records, etc) to accommodate for fluctuations in usage, and to ensure that you can accurately budget for the solution.
What happens if I exceed the maximum number of records allowed by my plan in a month?
No problem! We understand that your social media activity might occasionally spike, particularly in emergency situations. ArchiveSocial will continue archiving your communications when you temporarily exceed your plan maximum. If you consistently exceed your plan maximum over the course of a few months, we will work with you to move to a more appropriate plan size.
Whether you need help selecting the right plan, or simply want to learn more about how ArchiveSocial works, contact our sales team and our knowledgeable staff will be happy to help!