In all 50 states, social media is considered a public record, and agencies have an obligation to comply with open record laws.
Open records laws maintain that you need to be able to produce social media records – both from your own content, but also from content your constituents create – in response to records requests.
The social networks were built to facilitate the online connection of billions of private citizens to one another. They are not built for, nor bound to, public records laws, and have no legal obligation to retain records.
Manual processes are inefficient for both capture & searching, and often inadmissible in court. Challenges with frequency of capture, lost deleted/revised content, and no meta-data to prove the authenticity of records leave agencies with significant risk.
You are required by law to be able to produce social media content if there is a public request for it. Having a system in place that captures all content and meta-data is the only way of ensuring compliance.
Use the interactive map to discover your state laws today.
Social media archiving is the only way to consistently respond to records requests.
Social Media is a Public Record
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