(888) 558-6032 |

Resources

Risk Mitigation Checklist

Risk Mitigation Checklist

So you want to grow your public social media? We don’t need to tell you that using social media has numerous benefits. You also know that with ...
Social Media Policy Project Guide

Social Media Policy Project Guide

A comprehensive social media policy is the best way schools can remain proactive in mitigating risk online. A strong policy not only protects ...
Tackling Trolls on Social Media

Tackling Trolls on Social Media

“Don’t feed the trolls!” “Just ignore them. They’ll go away.” “Why engage in a battle that no one can win?” If you’re following this advice, ...
Social Media Guide for K-12 Communicators

Social Media Guide for K-12 Communicators

Districts across the country are recognizing social media as one of their strongest tools for engaging students, informing parents, and ...
12 Habits of Safe Social Media for Schools

12 Habits of Safe Social Media for Schools

As more teachers continue to explore different ways to engage with students online, there are increasing concerns over safety and record ...
Top Tips for Successful Social Media

Top Tips for Successful Social Media

Ever wish you could hear from some of the most successful names in government social media to learn what advice they have to give on creating ...
Account Registration Form

Account Registration Form

If X equals the number of social media pages for each sports team plus every page for schools, clubs, and classes; and Y equals all the comments ...
Style Guide Template

Style Guide Template

Whether your team is new and still creating its brand or you are trying to add new contributors, consistency is the key to a solid communication ...
The Metrics Guide To Social Media Success for Education

The Metrics Guide To Social Media Success for Education

Likes, shares, impression, retweets, reach. Social media networks provide a multitude of ways to measure success. Which one is right for your ...
The Metrics Guide To Social Media Success Public Sector

The Metrics Guide To Social Media Success Public Sector

Likes, shares, impression, retweets, reach. Social media networks provide a multitude of ways to measure success. Which one is right for your ...
The Communicators Weigh In: Public Sector Social Media Resources On COVID-19

The Communicators Weigh In: Public Sector Social Media Resources On COVID-19

2020 has brought new challenges that the World has never seen before, and it’s the public sector communicators that have been at the forefront of
24 Tips for Content Creation for Education

24 Tips for Content Creation for Education

One of the top concerns of school social media communicators is finding out how to constantly create new content. So we teamed up with some of ...
7 Times Government Transparency was tested Through Social Media

7 Times Government Transparency was tested Through Social Media

Why do people make records request for social media? We hear this question all the time. In short, there is no single answer. Agencies have ...
Social Media Oversight in the Face of Records Laws and School Safety

Social Media Oversight in the Face of Records Laws and School Safety

It’s challenging to oversee all of the social media accounts in your school district (or even to know all of the accounts that are active!). ...
Choosing Your Channel: Understanding the Unique Characteristics of Social Media Platforms

Choosing Your Channel: Understanding the Unique Characteristics of Social Media Platforms

Social media networks have personalities. Facebook is different from Instagram; Twitter can't be treated the same as LinkedIn. And as different ...
Once Upon a Timeline: Telling Your Communities Story on Social Media

Once Upon a Timeline: Telling Your Communities Story on Social Media

The City of Mansfield, TX has perfected the art of community storytelling with Belinda Willis at its helm.About the SpeakerBelinda Willis Belinda
From the Clerk’s Desk: What You Need to Know About Social Media

From the Clerk’s Desk: What You Need to Know About Social Media

The struggle between a clerk’s responsibility to maintain social media records and adhere to an agency’s social media policy can lead to multiple
#Safety Trending: Using Social Media to Increase Community Security

#Safety Trending: Using Social Media to Increase Community Security

Increased home values, better schools, an improvement in constituent satisfaction, what could your community gain from safer neighborhoods? As ...
What’s in a Post?: Quantifying Social Media Success

What’s in a Post?: Quantifying Social Media Success

Followers, impressions, likes, and retweets! Social media platforms today give creators ample data points to analyze performance and impact, but ...
Facing the Tough Questions: Maintaining an Open Dialogue on Social Media

Facing the Tough Questions: Maintaining an Open Dialogue on Social Media

Your agency’s response to tough questions can make the difference between fostering positive community engagement or contributing to negative ...
District & Community: The Healthy Social Media Relationship

District & Community: The Healthy Social Media Relationship

Social media has developed a negative connotation fueled by scandal and frustrations. It doesn’t have to be that way! Social media can be a ...
Community Growing: Strengthening Your District Through Positive Social Media

Community Growing: Strengthening Your District Through Positive Social Media

Oregon’s Cascade School District 5 has experienced a growth in fundraising support, median home prices as more families are moving to be in the ...
Online Accessibility: Keeping Social Media and Websites Compliant

Online Accessibility: Keeping Social Media and Websites Compliant

Your organization works to make sure your events are inclusive. Your online presence should work just as hard. Your website and social media are ...
Why Archive Social Media?

Why Archive Social Media?

Here are five facts for why you should archive your social media.   Social Media Is a Public Record In all 50 states, social media is ...
How Duck, N.C. Used Social Media Archiving to Respond to a Public Records Request

How Duck, N.C. Used Social Media Archiving to Respond to a Public Records Request

How Duck, N.C. Used Social Media Archiving to Respond to a Public Records Request
What Minneapolis Learned about Social Media Strategy from Hosting Super Bowl LII

What Minneapolis Learned about Social Media Strategy from Hosting Super Bowl LII

https://youtu.be/9_K0U9zyGIs At some point, your agency will be at the center of a major news event. When that happens, will you be ...
Four Records Requests for Social Media in One Year: How North Port, FL Avoided Lawsuits and Focused on #Winning

Four Records Requests for Social Media in One Year: How North Port, FL Avoided Lawsuits and Focused on #Winning

https://youtu.be/39k_STjuZ4k Learn how the City of North Port, FL took their social media presence from zilch to award winning, while also ...
Social Media Excellence for School Districts: How Tacoma Public Schools Manages Their Award-Winning Social Media Presence

Social Media Excellence for School Districts: How Tacoma Public Schools Manages Their Award-Winning Social Media Presence

https://youtu.be/SWLskpkc2fU Strategic Communications Manager Rae McNally will share how Tacoma Public Schools grew the district's ...
Producing Social Media Records During a Controversy

Producing Social Media Records During a Controversy

https://youtu.be/dnkvB-Aq0yw Learn how government agencies can effectively maintain digital records of their social media in compliance with ...
A School District’s Guide to Social Media

A School District’s Guide to Social Media

https://youtu.be/jxFX3Y2I1W0 What school districts need to know about social media as public record. Learn how specific public record laws ...
Fulfilling Your Public Records Responsibilities for Social Media

Fulfilling Your Public Records Responsibilities for Social Media

https://youtu.be/EL3FKAthIqw Learn how case law impacts your agency's social media records responsibilities and see specific examples of ...
Avoiding Social Media Lawsuits

Avoiding Social Media Lawsuits

https://youtu.be/IW8eRvj8zvc ArchiveSocial CEO Anil Chawla discusses the legal risks public agencies face regarding social media. He also ...
Social Media Spring Cleaning

Social Media Spring Cleaning

https://youtu.be/JfBUEYH7n1s Tackle rogue social media admins, inactive accounts, and unauthorized content in a 30-minute training session ...
Improving Crisis Communications Through Partnerships

Improving Crisis Communications Through Partnerships

https://youtu.be/FNOggfod6cY Natalie French of the Doral, FL Police Department discusses how to improve crisis communications through ...
The Clerks’ Guide to Social Media Records (IIMC-Certified)

The Clerks’ Guide to Social Media Records (IIMC-Certified)

https://youtu.be/UfaN4-f8dyI Anil Chawla, Founder & CEO of ArchiveSocial, will discuss what municipal records experts need to know about ...
A School District’s Guide to Social Media Records

A School District’s Guide to Social Media Records

https://youtu.be/h7l4e1mMHec Find out what school districts need to know about social media as public record. Robert Wilburn from ...
The Clerk’s Guide to Social Media Records

The Clerk’s Guide to Social Media Records

What municipal records experts need to know about social media as public record.
Social Media Best Practices for Law Enforcement

Social Media Best Practices for Law Enforcement

Learn how your law enforcement agency can effectively engage the community through social media while protecting your agency from legal risks.
Ensuring Compliance and Centralizing Oversight

Ensuring Compliance and Centralizing Oversight

Learn how Highline Public Schools in Seattle, WA uses social media archiving to centralize oversight and ensure compliance.
How the Jacksonville Sheriff’s Office Changed Public Perception Through Social Media

How the Jacksonville Sheriff’s Office Changed Public Perception Through Social Media

Hear how the Jacksonville Sheriff's Office changed public perception through social media.
Webinar: Managing Social Media Records Requests From Internal Stakeholders

Webinar: Managing Social Media Records Requests From Internal Stakeholders

Learn how Buda, TX uses social media archiving and keyword alerts.
Engaging Your Citizens & Archiving the Social Conversation: Travis County, Texas

Engaging Your Citizens & Archiving the Social Conversation: Travis County, Texas

Learn how Travis County maintains compliance with Texas' public record laws.
Archiving the Social Conversation: Blue Ash, Ohio

Archiving the Social Conversation: Blue Ash, Ohio

Learn how Blue Ash, Ohio discussed integrates social media into their broader digital strategy and maintains compliance with Ohio’s public record laws.
Archiving the Social Conversation: Missouri Dept. of Conservation

Archiving the Social Conversation: Missouri Dept. of Conservation

Learn how the Missouri Department of Conservation uses social media while complying with legal requirements.
Engaging Your Citizens on Social Media: Evanston, Illinois

Engaging Your Citizens on Social Media: Evanston, Illinois

Learn how Evanston, Illinois uses social media in numerous ways, including emergency response and citizen feedback.
How Oregon’s Dept of Transportation Ensures Transparency with Social Media

How Oregon’s Dept of Transportation Ensures Transparency with Social Media

Learn how Oregon's DOT mitigates their potential social media risks.
Social Media is a Public Record in Arizona

Social Media is a Public Record in Arizona

Learn about the social media records responsibilities for government communicators in Arizona.
Riding The Social Media Wave: How South Carolina Is Taming the Digital Tide

Riding The Social Media Wave: How South Carolina Is Taming the Digital Tide

Learn how the South Carolina State Library handles the challenges presented by social media.
Bracing For The Social Media Blizzard: Stearns County, MN

Bracing For The Social Media Blizzard: Stearns County, MN

Stearns County, MN offers an informative session on the challenges of social media.
Wrangling Social Media In Big Sky Country: Helena, MT

Wrangling Social Media In Big Sky Country: Helena, MT

Helena, Montana recommends new tools for corralling your social media records.
Skiing The Social Media Slopes: The Utah Transit Authority

Skiing The Social Media Slopes: The Utah Transit Authority

Learn how the Utah Transit Authority both ensures transparency and protects citizen privacy on social media.
Upholding the Law: Santa Barbara Police Department

Upholding the Law: Santa Barbara Police Department

Learn how the Santa Barbara Police Department successfully responded to a public records request for the department’s social media.
The Future of Public Records in Indiana

The Future of Public Records in Indiana

Learn how government agencies in Indiana are using new technologies and social media to better connect and engage with their citizens.
Setting the Record Straight on Social Media in New Jersey

Setting the Record Straight on Social Media in New Jersey

Learn how Vineland, NJ Police Department uses social media while managing records under the Open Public Records Act.
How Not To Be Boring on Government Social Media: West Hollywood, CA

How Not To Be Boring on Government Social Media: West Hollywood, CA

Learn how West Hollywood, CA uses their city's personality to more effectively communicate on social media.
From Risk to Reward: San Marcos, Texas

From Risk to Reward: San Marcos, Texas

Learn how San Marcos, Texas leverages archiving and analytics to improve citizen service via social media.
The Legal Side of Social Media: What City & County Attorneys Must Know

The Legal Side of Social Media: What City & County Attorneys Must Know

Renowned attorney David Mencken discussed the legal side of public sector social media.
The Critical Role of Social Media in Public Safety

The Critical Role of Social Media in Public Safety

Learn how the Ohio Department of Public Safety uses social media to share important information from the public safety agencies under their umbrella.
What to Do When Bad News Goes Viral: South Daytona PD

What to Do When Bad News Goes Viral: South Daytona PD

The South Daytona Police Department discussed how to prepare for and respond to a situation going viral on your social media sites.
Social Media Tips for Law Enforcement from Chief Billy Grogan

Social Media Tips for Law Enforcement from Chief Billy Grogan

Dunwoody Chief of Police, Billy Grogan, discussed the power of social media in law enforcement, and strategies for risk management.
Going Social in Local Government: Walla Walla, WA

Going Social in Local Government: Walla Walla, WA

Learn how Walla Walla, WA has been using social media to engage its residents and collect valuable civic feedback.
Crisis Communications and Social Media

Crisis Communications and Social Media

Learn how to use social media to manage a crisis from government and industry experts that have done it before.
Taking Down Trolls: How the Margate, FL Defended Their Social Media Policy

Taking Down Trolls: How the Margate, FL Defended Their Social Media Policy

Learn how Margate, FL protects their agency’s social media pages from inappropriate posts prohibited by their social media policy.
Enforcing Your Social Media Policy Inside and Out: Oro Valley, AZ

Enforcing Your Social Media Policy Inside and Out: Oro Valley, AZ

Learn how Oro Valley, AZ enforces their social media policy and maintains records for compliance with Arizona Public Records Law.
What City & County Attorneys Need to Know About Social Media

What City & County Attorneys Need to Know About Social Media

Hear from city and county attorneys on how government agencies should manage their social media in order to mitigate risks. 
Keeping the Peace on Social Media: Lima Police Department

Keeping the Peace on Social Media: Lima Police Department

Learn how Lima, OH Police Department uses automated archiving to provide valuable information to officers investigating crimes.
Communication & Compliance: Engaging with Social Media in Framingham, MA

Communication & Compliance: Engaging with Social Media in Framingham, MA

Lear how Framingham, MA protects the rights of citizens on government social media while maintaining open dialogue.
Social Media Policy & Peace of Mind: Fremont, CA

Social Media Policy & Peace of Mind: Fremont, CA

Learn how Fremont, CA uses social media in a way that protects the rights of citizens while maintaining a civil and open dialogue.
What Every Law Enforcement Agency Needs To Know About Social Media

What Every Law Enforcement Agency Needs To Know About Social Media

Hear leaders in law enforcement social media offer best practices for how your agency can use these platforms effectively.
When a Comment Becomes a Crisis: What to Do When Going Viral Happens

When a Comment Becomes a Crisis: What to Do When Going Viral Happens

Learn how Skagit County, WA used ArchiveSocial's Crisis Support to manage the response to a viral social media incident.
What School Officials Need to Know About Social Media

What School Officials Need to Know About Social Media

Hear directly from district practitioners and industry experts on how school districts should manage their social media to mitigate risks. 
Social Media is a Record: How Juneau, Alaska Protects Transparency

Social Media is a Record: How Juneau, Alaska Protects Transparency

Learn how Juneau, AK uses social media for government in a way that protects the rights of citizens while maintaining a civil and open dialogue.
Protecting Your City Identity on Social: Deerfield Beach, FL

Protecting Your City Identity on Social: Deerfield Beach, FL

Learn how Deerfield Beach, FL uses social to rebrand the city and the advantages of using an archiving tool for responding to public records requests.
How Dallas Promotes Transparency through Social Media

How Dallas Promotes Transparency through Social Media

Learn how Dallas uses social media to promote transparency initiatives with the public, including opening up the city’s archive of their social media records.
How Charlotte Uses Social Media to Communicate in Good Times and Bad

How Charlotte Uses Social Media to Communicate in Good Times and Bad

Learn how Charlotte, NC uses social media to engage citizens, whether it’s to share feel good stories or to navigate more volatile subjects.
Building the Case for Social Media Archiving in Flagstaff, AZ

Building the Case for Social Media Archiving in Flagstaff, AZ

Learn how Flagstaff, AZ won the funding battle to fully protect the city through social media archiving.
Going Social in Wisconsin

Going Social in Wisconsin

Learn the history of Altoona, WI's social media and the ways in which having a social media archive has benefitted the city.
How Vlogging, Tweeting, and Social Media Record Keeping Helps Miami PD Build and Maintain Trust

How Vlogging, Tweeting, and Social Media Record Keeping Helps Miami PD Build and Maintain Trust

Learn how the Miami Police Department uses social media to build relationships with the residents they serve.
What Elected Officials Need To Know About Social Media

What Elected Officials Need To Know About Social Media

Learn directly from experts and practitioners about what all elected officials need to know about social media. 
Webinar: Avoiding Social Media Lawsuits (Presented in Partnership with Municode)

Webinar: Avoiding Social Media Lawsuits (Presented in Partnership with Municode)

https://youtu.be/poEGe6o7lRo In this webinar, presented in partnership with Municode, ArchiveSocial CEO Anil Chawla reviews the current ...
Government Social Media Crash Course Session 4: Avoiding Social Media Lawsuits

Government Social Media Crash Course Session 4: Avoiding Social Media Lawsuits

https://youtu.be/4rUnCxOVA40   In this webinar, ArchiveSocial CEO Anil Chawla presents the current records requests responsibilities, ...
Government Social Media Crash Course Session 1: Policy

Government Social Media Crash Course Session 1: Policy

https://youtu.be/Djdb9_dhi5c   ArchiveSocial has designed a social media crash course for government communicators. In the first ...
Government Social Media Crash Course Session 3: Crisis Communication

Government Social Media Crash Course Session 3: Crisis Communication

https://youtu.be/y2b3_ZQ_m0A   Increasingly, social media is a foundational communication tool in crisis situations.  In Session 3 of ...
Library of Virginia – Social Media is a Public Record in VA

Library of Virginia – Social Media is a Public Record in VA

https://youtu.be/MN5wDKp6GOY Learn about the role of social media in communicating with citizens, and how the Virginia Public Records Act ...
Government Social Media Crash Course Session 2: Citizen Engagement

Government Social Media Crash Course Session 2: Citizen Engagement

In this webinar, learn four strategies to better engage with your audience on social media.
7 Tips When Social Goes Sideways

7 Tips When Social Goes Sideways

South Daytona, FL dealt with a viral social media incident that brought them national attention. They offer 7 tips for public agencies in the same situation.
8 Social Media Tips for Law Enforcement Agencies

8 Social Media Tips for Law Enforcement Agencies

Billy Grogan, chief of police for Dunwoody, Ga shared law enforcement social media tips on the power of social media and strategies for risk management.
Avoiding a Social Media Lawsuit

Avoiding a Social Media Lawsuit

How Franklin, IN proactively responded when a neighboring county faced their own lawsuit.
Law Enforcement Social Media Policy Template

Law Enforcement Social Media Policy Template

Take control of your social media pages with our Social Media Policy Template for Law Enforcement.
Government Social Media Policy Template

Government Social Media Policy Template

Our free social media policy template can help your public agency establish the necessary policies and procedures for your social media pages.
Archiving Social Media

Archiving Social Media

How League City, TX is archiving social media to have centralized oversight of all of its social media profiles.
Archiving Government Social Media

Archiving Government Social Media

Hollywood, FL is archives government social media pages to boost their social media presence with citizens and build relationships.
The First White House Social Media Archive

The First White House Social Media Archive

Archiving the First Social Media Presidency: Fulfilling Public Records Requirements for the Highest Office in the Land Over the past ...
Archiving Law Enforcement Social Media

Archiving Law Enforcement Social Media

When Vineland, NJ's Police Department received a spike in public information requests for social media, they had already replaced his time-consuming, manual retention process with automated archiving.
Be Prepared for a Social Media Lawsuit

Be Prepared for a Social Media Lawsuit

How Spokane, WA proactively protects their agency when face with social media lawsuits.
Government Social Media Crisis Best Practices

Government Social Media Crisis Best Practices

Snohomish County, WA offers best practices to help government agencies craft a strategy for the effective use of social media during disaster recovery.