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Resources

Engaging Your Citizens on Social Media: Evanston, Illinois

Engaging Your Citizens on Social Media: Evanston, Illinois

Learn how Evanston, Illinois uses social media in numerous ways, including emergency response and citizen feedback.
How Oregon’s Dept of Transportation Ensures Transparency with Social Media

How Oregon’s Dept of Transportation Ensures Transparency with Social Media

Learn how Oregon's DOT mitigates their potential social media risks.
Social Media is a Public Record in Arizona

Social Media is a Public Record in Arizona

Learn about the social media records responsibilities for government communicators in Arizona.
Riding The Social Media Wave: How South Carolina Is Taming the Digital Tide

Riding The Social Media Wave: How South Carolina Is Taming the Digital Tide

Learn how the South Carolina State Library handles the challenges presented by social media.
Bracing For The Social Media Blizzard: Stearns County, MN

Bracing For The Social Media Blizzard: Stearns County, MN

Stearns County, MN offers an informative session on the challenges of social media.
Wrangling Social Media In Big Sky Country: Helena, MT

Wrangling Social Media In Big Sky Country: Helena, MT

Helena, Montana recommends new tools for corralling your social media records.
Skiing The Social Media Slopes: The Utah Transit Authority

Skiing The Social Media Slopes: The Utah Transit Authority

Learn how the Utah Transit Authority both ensures transparency and protects citizen privacy on social media.
Upholding the Law: Santa Barbara Police Department

Upholding the Law: Santa Barbara Police Department

Learn how the Santa Barbara Police Department successfully responded to a public records request for the department’s social media.
The Future of Public Records in Indiana

The Future of Public Records in Indiana

Learn how government agencies in Indiana are using new technologies and social media to better connect and engage with their citizens.
Setting the Record Straight on Social Media in New Jersey

Setting the Record Straight on Social Media in New Jersey

Learn how Vineland, NJ Police Department uses social media while managing records under the Open Public Records Act.
How Not To Be Boring on Government Social Media: West Hollywood, CA

How Not To Be Boring on Government Social Media: West Hollywood, CA

Learn how West Hollywood, CA uses their city's personality to more effectively communicate on social media.
From Risk to Reward: San Marcos, Texas

From Risk to Reward: San Marcos, Texas

Learn how San Marcos, Texas leverages archiving and analytics to improve citizen service via social media.