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Social Media Networks Do Not Archive

And cannot be relied on to respond to records requests

Relying on the Social Networks

If You Had to Retrieve a Deleted Post, How Would You Do It?

The networks are under no obligation to keep records. The responsibility for that deleted post would be on your agency, and unless you are prepared ahead of time, the post is likely gone forever.


The Volatility of the Networks


Users on the social networks edit, delete, and hide content.

Download features on the social networks typically omit private messaging and responses from citizens.


The social networks have no legal obligation to archive content for records requests.

Social media is constantly changing, and as it does, you run the risk of old content being stripped of its format or context.

In short, the social networks are only reliable for content that is still on the page in its original form.

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