Social Media Records in Massachusetts

Massachusetts Public Records Law & Social Media

The Massachusetts Public Records Law (G.L.c.4, § 7(26)) requires that public records include all writings made by public agencies regardless of physical form, including electronic records. An update that took effect on Jan 1, 2017 now requires records officers to “permit inspection or furnish a copy of a requested public record within 10 business days following receipt of the request.”

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Massachusetts Public Records Law

“Public records” shall mean all books, papers, maps, photographs, recorded tapes, financial statements, statistical tabulations, or other documentary materials or data, regardless of physical form or characteristics, made or received by any officer or employee of any agency, executive office, department, board, commission, bureau, division or authority of the commonwealth, or of any political subdivision thereof, or of any authority established by the general court to serve a public purpose

Social Media Records Guidelines from the Secretary of the Commonwealth

The Secretary of the Commonwealth addresses social media records in Massachusetts in the Electronic Records Guidelines. These guidelines explicitly state that social media content is subject to electronic records requirements and cautions public entities that the content exists on servers that are outside of their control. This means entities can not rely on social media service providers to retain records in a manner that satisfies the Massachusetts Public Records Law.

View the Electronic Records Guidance text

Social Media Records

Public entities that use social media should be aware that social media sites contain communications sent to or received by state employees that are subject the same electronic records requirements discussed throughout these Guidelines.

Note: Public entities that use social media should be aware that most social media sites are hosted by third party providers. Consequently, the physical hardware and software that enable the social media site are located at, and under the control of, an entity other than the Commonwealth. Therefore, public entities have limited control over the functionality or business practices offered by such sites and the legal terms to which they are subject. These terms may impact adequacy of accessibility for people with disabilities, documentation, recordkeeping requirements, records management responsibilities, and records disposition. Public entities should be aware that the social media provider is unlikely to change features and functionality that do not meet all of the public entity’s recordkeeping and records management obligations.

Therefore, public entities need to ensure procedures are implemented to allow for:

(7) Review of third party social media service provider’s terms of service for its records retention practices.

Note: While third party social media providers will most likely save the public entity’s content for some period of time, they generally will not save it indefinitely.

(8) Retention of a copy of the social media content in accordance with the Statewide Records Retention Schedule.

Note: To the extent that the social media provider’s policies are inconsistent with the Statewide Records Retention Schedule, the public entity is obligated to take affirmative steps to retain copies of social media posts.

More general guidelines regarding electronic records, including answers to frequently asked questions, can be found in the Guide to the Massachusetts Public Records Law

View the Guide text

Guide to the Public Records Law

Does the Public Records Law apply to email and other computer records?

The Public Records Law applies to all government records generated, received or maintained electronically, including computer records, electronic mail, video and audiotapes.

When drafting the Public Records Law the legislature did not envision the impact computers would have on the government’s ability to collect, store, compile and disseminate information. The legal principles embodied in the Public Records Law, however, may be readily transposed into legal principles governing access to information maintained in an automated system. The statutory definition of “public records” does not distinguish between paper records and electronically stored information. Rather, the law provides that all information made or received by a public entity, regardless of the manner in which it exists, constitutes “public records.”

Massachusetts Social Media Records Management in Practice

The City of Boston has an award-winning social media program that includes over 78 Twitter feeds and Facebook pages and several other citizen engagement portals on social networks such as Instagram and Google+. The city’s public facing social media policy clearly informs users that content shared on these sites and comments received from citizens constitute public records under the law.

View the Boston Social Media Policy

City of Boston Social Media Policy

Social Media Terms of Use for Visitors

Your engagement makes the City of Boston a better place. The City of Boston welcomes conversation but reserves the right to moderate comments in accordance with City policies. All social media comments and messages exchanged with the City of Boston are public record.

State flag map of Massachusetts
More resources

2017 Public Records Law Update

Source: Massachusetts Secretary of the Commonwealth

Guide to the Public Records Law

Source: Massachusetts Secretary of the Commonwealth

ArchiveSocial in Massachusetts

If you would like to speak with one of the cities, counties, or agencies in Massachusetts that are currently using ArchiveSocial to meet Massachusetts Public Records Law requirements, please contact the Sales Team and we’ll put you in touch.

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