Social media records in Virginia are governed by the Virginia Public Records Act. This law covers all information that documents activities of public agents or agencies, regardless of the physical form or characteristics. Content created on social media platforms may meet the definition of a record under this act and should be retained accordingly.
“Public record” or “record” means recorded information that documents a transaction or activity by or with any public officer, agency or employee of an agency. Regardless of physical form or characteristic, the recorded information is a public record if it is produced, collected, received or retained in pursuance of law or in connection with the transaction of public business. The medium upon which such information is recorded has no bearing on the determination of whether the recording is a public record.
The Library of Virginia is responsible for archiving and managing records under the Act and provides guidance to the legislature when amendments to the law are considered. The Library offers tip sheets on managing electronic records of all types, including social media. The Library’s guidance on social media clearly identifies situations in which social media is public record requiring retention, including any post that receives comments.
The purpose of this document is to provide guidance to state and local government agencies regarding the retention of public records of posts to social networking sites such as blogs, wikis, Facebook, Twitter, YouTube, etc.
Agencies need to consider the following five factors when managing the retention of their public records created or received through social networking sites.
1. Are the posts public records?
If posts are made or received in connection with the transaction of the agency’s public business (such as providing advice on or receiving comments about the agency, its programs, core business, etc.), then they are public records and need to be retained for their full retention period.
Check out this clip from a webinar with Library of Virginia records experts Sonya Coleman and Glenn Smith. Watch the full webinar at GovTech.com.
If you would like to speak with one of the cities, counties, or agencies in Virginia that are currently using ArchiveSocial to meet Virginia’s Public Records Act requirements, or would like to learn more about how your social media can comply with the law, just use the button below to get in touch.