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Social Media Archiving Resources for Government

Best practices and guidance for government commmunicators

Social media is a powerful platform for citizen engagement, but public agencies are struggling with policy, legal, and record retention requirements. Our complimentary social media resources for government can help you navigate and overcome the challenges facing government social media usage.

Featured Case Study from  Government Technology

What to Do When Going Viral Happens to You

The Skagit County Sheriff’s Office faced an online crisis when a controversial Facebook post went viral. In addition to being concerned about public perception, the department needed to legally protect itself and be prepared for Freedom of Information Act requests. Learn how Skagit County used ArchiveSocial to cope when you download this case study.

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Additional case studies

Lima OH PD case study cover

Social Media on the Front Lines

Learn how the Lima, OH police dept. uses social media to engage with citizens with an archive to back up their social media policy.

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Wentzville case study cover image

More Reach & Less Work on Social Media

Learn how Wentzville, MO uses data from ArchiveSocial to better reach and engage with citizens on social media.

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Fremont CA Case Study cover

A Strong Social Media Foundation

Planning, Policy, and proactive records management created a strong foundation for Fremont, CA’s social media presence.

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Featured Video

Archiving Government Social Media for Public Records

This two-minute video highlights real-life examples of government social media records, and the critical need to archive communications in accordance with public records laws such as the Freedom of Information Act (FOIA).

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Additional videos

Policy Templates and Guides

Social Media Policy Template for Government

Whether you are just starting out with social media or already have a broad portfolio of profiles, a solid policy is essential to protecting your agency. Download our complimentary social media policy template to help your public entity establish the necessary policies and procedures, and benefit from existing government best practices. [include_popup pardotform=”218″/]

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Additional Templates and Guides

City and County Attorney Legal Guide to Social Media

Legal Guide to Social Media

An overview of the key issues and actionable recommendations for mitigating legal risks on social media for City and County governments.

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Creating an Effective Crisis Communication Plan for Social Media

Planning for Social Media in a Crisis

A guide to creating an effective crisis communication plan for state and local government agencies to prepare, react, and respond to a crisis online.

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Comment Moderation Guide

Comment Moderation Guide

Three key steps for effectively moderating social media content, including an easy to use comment moderation flowchart that any agency can adopt.

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Understanding and Minimizing Risk

  • Explore 3 risks facing governments using social media
  • Learn strategies for minimizing these risks
  • Implement a plan that is easy, affordable, and highly effective

Recovering from Tweet Regret

  • Read real-life examples of tweet regret and recovery
  • Learn five common social media mistakes and how to avoid them
  • Protect your agency’s social media reputation and influence

State Guidelines for Social Media Records


All 50 states have public records laws modeled after the federal Freedom of Information Act (FOIA) that ensure public access to government records. Many states have issued specific guidance in regards to social media records. Find out how your state public records laws apply to social media by clicking your state on the map below. Can’t view the map? Click here for a list.

State Page Map

Sample your own archive to start a 30 day free trial

Experience all that ArchiveSocial has to offer when you sign up for a free trial. No credit card required! Just click the link below and enter an email address to get started. [include_popup snippet="sample-your-archive-popup"/]

Sample My Archive

Be ready to respond today with our affordable plans

Stop worrying about what’s missing from your records and get the peace of mind that comes with automated retention. Our plans are priced to fit government budgets.

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