Government Social Media Crash Course Session 3: Crisis Communication
Increasingly, social media is a foundational communication tool in crisis situations. In Session 3 of the Social Media Crash Course, listen to peer agencies discuss best practices for using social media in crisis communication. Specific tactics are discussed for use before, during, and after a crisis.
Popular Resources
Comment Moderation Guide
The fear of First Amendment lawsuits makes many agencies feel like they can’t always maintain a productive dialogue on social media. read more
Social Media: After the Crisis
Kristi Wyatt of San Marcos, TX explains how her agency used social media to communicate with citizens during historic flooding in 2015. read more
Protecting Your Agency on Social Media
Learn how Framingham, MA proactively protects their social media presence with automated archiving. SHOW MORE read more
When a Comment Becomes a Crisis
Hear Bronlea Mishler of Skagit County, WA explain how ArchiveSocial helped her agency during a viral social media incident. read more
Custom Deck
The Case for Social Media Archiving
Request a state-specific presentation on social media archiving that we'll customize for your agency.
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