Government Social Media Crash Course Session 3: Crisis Communication

Increasingly, social media is a foundational communication tool in crisis situations. In Session 3 of the Social Media Crash Course, listen to peer agencies discuss best practices for using social media in crisis communication. Specific tactics are discussed for use before, during, and after a crisis.

See Other Government Social Media Crash Course Sessions

• Session 1: Social Media Policy
• Session 2: Citizen Engagement
• Session 4: Avoiding Social Media Lawsuits