Social media has become the primary source for many to keep up with current events, access the latest accurate information and engage with their community. But, as this uncontrolled online expression with an ability to influence public emotion grows, so does the misinformation, opposing viewpoints and extremist speech that comes with it. This year especially, officials have faced new volumes of comments that have made it more tempting than ever to block users, remove negativity or opposing viewpoints. And as First Amendment controversies continue to create a mass of lawsuits, we find ourselves amidst the greatest battleground for free expression, and how you handle it can be the difference between valuable engagement and eroded public trust.
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