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Careers – Sales Development Representative Manager

Sales Development Representative Manager: AS-sales-0225​

Who is ArchiveSocial?

ArchiveSocial is the #1 provider of social media archiving technology in the public sector. We empower government entities, law enforcement agencies, and K-12 school districts to actively participate on social networking channels by ensuring they can fulfill legal requirements and avoid lawsuits. Our software-as-a-service solution is trusted by more than 2,500 organizations including New York City, the State of North Carolina, and the United States Department of Justice. In 2017 we collaborated with the White House to launch the first archive of presidential social media in history (for the outgoing Obama administration).

Our office is located in the heart of Downtown Durham, NC, walking distance from the Durham Performing Arts Center, Durham Bulls Athletic Stadium, American Tobacco Campus, the American Underground (a Google for Entrepreneurs Tech Hub), and some of the best food in the Southeast. As American Underground alumni, we retain many privileges of membership, including access to their facilities (including a beautiful rooftop deck!) and the invitation to attend happy hours and other social events for unparalleled access to the vibrant Durham entrepreneur scene. 

We are a rapidly growing company, and we are looking to expand our sales management team. We are seeking a driven and experienced sales professional to head our team of Sales Development Representatives as our SDR Manager.

What does  the SDR Manager do?

Reporting to the Director of Sales, the SDR Manager is responsible for driving the overall success of the ArchiveSocial Inside Sales SDR team, achieving defined team quotas and goals, ensuring SDR adherence to processes, as well as promoting individual SDR professional growth and success. 

What you’ll be working on:

Defining & Executing

  • Define lead campaigns following Director of Sales’ strategic guidance (focus on verticals, sub-verticals and geographic regions) 
  • Create and manage calling strategies & sales campaigns for SDRs 
  • Coordinate with Marketing team for a targeted lead distribution process in alignment with current strategic focus 
  • Drive success of SDR sales quota (daily touches, meetings booked) 
  • Work with the closing team to ensure a smooth hand-off of meetings booked 
  • Actively collaborate with Marketing and Sales Ops on inbound campaigns, processes and reporting 

Monitoring, Tracking and Adjusting Strategies 

  • Analyze the results of campaigns and identify trends and areas for improvement 
  • Ensure the output of the SDR team is in line with expectations, closely monitoring both quantity and quality 
  • Ensure SDR adherence to processes, messaging, and sales methodology 
  • Report to Director of Sales on metrics, team successes, failures and activity 
  • Re-align prospecting strategy, in collaboration with Director of Sales, as necessary to ensure SDR team meets pipeline creation expectations 
  • Maintain SDR Sales training documents and exercises for product knowledge, prospect qualification requirements, day to day processes, overall strategy and requirements 

Managing, Supervising, Coaching, Training 

  • Coach and mentor SDRs to overcome sales prospect roadblocks and maximize booked meetings 
  • Conduct weekly 1:1 reviews with SDRs to achieve sales targets and evolve professional development 
  • Review SDR calls on a weekly basis and provide feedback/direction to SDRs & Director of Sales 
  • Manage daily stand up meetings with the team to report on activity 
  • Participate in hiring activities, define team target in collaboration with the Director of Sales, address performance issues 

Perform both initial and ongoing SDR training and education

What are we looking for?

  • 2+ years previous management experience (preference for management of employees early in their career) 
  • 1-4 years of previous experience as an SDR in a fast-paced sales environment 
  • Bachelor’s degree desirable 
  • Passion for hands-on management of an SDR team 
  • Strong organizational skills 
  • Strong CRM proficiency (preference for Salesforce) with a focus around reporting 
  • Demonstrated leadership skills and experience

What do we offer?

  • A truly collaborative environment with a management team that wants to hear your ideas and help you grow
  • A competitive salary with uncapped commission and multipliers upon exceeding quota
  • Fully paid medical insurance
  • Dental, Vision, Life and 401k matching
  • Open vacation policy and flexible work environment
  • Free downtown parking, drinks, snacks, team lunches, & happy hours
  • A fun, dynamic entrepreneurial workplace in the heart of Downtown Durham

Can’t control your excitement? Send your resume to loveyourwork@archivesocial.com with a few sentences on why you believe this is exactly the right opportunity for you!

PLEASE NOTE: ArchiveSocial is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.

Due to the high volume of applications for this position, we are not able to respond directly to each applicant.

All applicants will be subject to a background check.

ArchiveSocial is an Equal Opportunity Employer.