“Don’t feed the trolls!”
“Just ignore them. They’ll go away.”
“Why engage in a battle that no one can win?”
If you’re following this advice, you’re not alone. This is the conventional advice for dealing with trolls on your social media accounts. But what if everything you’ve been taught about trolls is wrong?
That’s Rachel Reynolds’ perspective. As the PIO for the City of Keller, Texas, Rachel has strong opinions on the best way to handle trolls on your social media pages and in your comment threads. And that advice is as far as it comes from “Ignore them.”
If you want to turn the tables on your trolls and take back control, check out the Tips Reynolds’ suggests in our guide on Tackling Trolls.