Communication & Compliance: Engaging with Social Media in Framingham, MA

Framingham, MA’s Public Information Officer Nichol Figueiredo shared her stories from the front lines of government social media, from using Twitter and Facebook to catch a criminal to protecting an employee from online harassment. She offered her perspective on the Secretary of the Commonwealth’s Guidance on social media records in Massachusetts, and how automated archiving has made it easy for her agency to comply with Massachusetts Public Records Law.